Barloworld Limited: Leading Brands

Excellence

The power of high performance

We set and achieve ambitious goals

The quality of our products, services and solutions reflects the power and heritage of Barloworld – the pride we take in what we do and what we make possible. We are passionate about our people, products and service excellence. We are determined to serve our customers through innovation, continuous improvement, an intense focus on customer needs and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and a means for making the world a better place.

We Put Excellence Into Action When...

We focus on delivering quality products and services

We are dedicated to quality and take personal pride in all the products and services we provide. Our focus on the needs of our customers continuously drives us to improve our product and service quality. Our continued success depends on exceeding the expectations of our customers and standing behind everything we do.

We focus on delivering value-adding solutions to our customers, always with a sense of urgency

We are driven to meet the needs of our customers. We have built a reputation for excellence by listening to our customers, understanding their needs and challenges, and delivering products, services and solutions that help them succeed. Our customers expect quality from Barloworld and each of us must ensure that our individual decisions and actions contribute to a positive perception of the company, enhance our customers’ satisfaction, and promote their loyalty. To do so, we act with a sense of urgency to deliver value-adding products, services, and solutions.

We establish a work environment that supports excellence

We expect our work environment to promote personal achievement, continual learning, and a feeling of self-worth. We all have the right to express our good-faith opinions about how we can improve our own performance and the performance of the company. We actively listen, espond, encourage teamwork, and make decisions based on facts, data, and our collective wisdom.

We recognise and reward all our employees based on their qualifications and performance

We select, deploy, evaluate, and reward employees based on their personal qualifications, skills for the job, demonstrated performance and the contributions they make to Barloworld.

We provide all our employees with opportunities to develop

Each one of us gives our best efforts and takes personal initiative to learn from our successes and setbacks and pursue opportunities to improve our performance, as well as through continual learning programmes offered by the company.

We are responsible for our own selfdevelopment, for mastering our current jobs and improving our job skills and we willingly accept assistance and guidance provided by the company. We are committed to assuring that all employees have opportunities to develop their abilities and contribute to Barloworld’s success.

We see risk as something to be managed and as potential opportunity

Because we realise that business and risk are inseparable, we proactively identify, assess, and manage risks that have the most potential to impact our business. For us, managing risk also involves looking for opportunities for potential competitive advantage.

We take an ‘enterprise point of view’

Taking an ‘enterprise point of view’ means promoting the best interests of our company as a whole. Entrepreneurial thinking in our local business units is critical to our business success. We make every effort to ensure enterprise decisions provide value for our local business units.